Information System Project Success based on User Experience at the Village Administration Office

Abstract

Rejection of some Information Systems, among others, is because users do not have experience in using them so that the Information System is said to fail to be implemented. In Village Administration Office, there are many problems related to supporting the use of Information Systems, especially regarding user experience. The purpose of this study is to measure the success of an Information System project based on User Experience. The model used is the result of integrating the User Experience model with the Information System Project Success model. 73 samples were collected through online surveys with a simple random sampling method. The least partial structural equation modeling method with Smartpls 3.3.3 was used to analyze the data. The results of the study found that the character of the experience of users of Information Systems in Village Administration Office stated that they were able to use Information Systems by 49%. 51% of the respondent's educational background is High School graduates, and 34% of the positions are operators. Meanwhile, the most influential factor of Information System Projects Success based on User Experience is the Quality System, while the quality of the system itself is influenced by the constructs of Usability, Affect, and User Value. The findings in this study will contribute to research in the field of Information Systems, particularly research on the success of Information Systems projects and User Experience. In addition, research results will contribute to policymakers in the application of Information Systems, especially in rural areas.