TAHU SUMEDANG: Digital Public Service Implementation (A Study at Regional Government of Sumedang Regency)
Keywords:
Digital public services, e-government, transparency, accessibility, TAHU SUMEDANGAbstract
Digital transformation in public service delivery has become a key strategy in promoting government efficiency,
effectiveness, and transparency. This study aims to analyze the effectiveness of implementing the TAHU
SUMEDANG digital public service portal in the Sumedang Regency and identify the challenges encountered in its
application. The research adopts a qualitative approach using a case study method, involving in-depth interviews
with 10 key informants, participatory observations, and document analysis of regional public service policies and
reports from 2023. The findings reveal that the TAHU SUMEDANG portal has increased service speed by up to 40%
compared to the pre-digitalization period and expanded public access to administrative services, with a 65%
increase in active users over the past year. Furthermore, service transparency has improved through an online
service tracking system accessed by more than 12,000 users. These findings align with previous studies by Nugroho
(2021) and Pratama and Wahyudi (2022), demonstrating that adopting digital technologies in local public services
can accelerate bureaucratic responsiveness and enhance citizen satisfaction. However, the implementation still
faces significant challenges, including limited digital infrastructure in 23% of peripheral villages, low digital
literacy, especially among older people, and resistance from 30% of government staff who are not yet accustomed
to the digital system. Compared to similar programs such as "SIPANDA" in Banyuwangi Regency and "Jakarta Smart
City," Sumedang still has room for improvement regarding data integration and service simplification. In
conclusion, digitalization through the TAHU SUMEDANG portal has positively impacted the quality of public
services, yet it requires further strengthening in infrastructure, digital literacy, and staff capacity. The results of this
study are expected to serve as strategic input for local governments in formulating inclusive, adaptive, and
sustainable digital public service policies.
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